What to Do If a Roofer Disappears After Taking Payment
Few situations are more frustrating than a roofer taking your money and disappearing without completing the work. Unfortunately, this scenario is far too common, particularly with unregistered traders. While prevention is always better than cure, this guide explains the immediate steps to take if you find yourself in this situation.
Immediate Actions to Take
1. Attempt to Make Contact
Try all contact methods you have: phone, email, registered address. Document every attempt with dates and times. Send a formal written letter to their registered business address stating your concerns.
2. Gather All Documentation
Collect everything related to the contract:
- Written quotes and contracts
- All payment receipts
- Email correspondence
- Photos of any work completed
- Bank transfer details
Formal Steps for Recovery
1. Contact Their Trade Body
If the roofer is registered with a protection scheme like RPS, contact them immediately. Scheme-registered members are held accountable.
2. Try Chargeback or Section 75
If you paid by credit card, contact your card provider immediately for protection under Section 75.