Roofing Protection Scheme – Code of Conduct

1. Purpose of This Code

This Code of Conduct sets out the minimum standards of behaviour, professionalism, and workmanship expected of all Members of the Roofing Protection Scheme.

Compliance with this Code is a condition of membership. Failure to adhere to these standards may result in suspension or removal from the Scheme.

2. Professional Conduct

Members must:

• Act honestly, fairly, and professionally at all times
• Conduct business in a lawful and ethical manner
• Treat customers with courtesy and respect
• Communicate clearly and transparently
• Avoid misleading, aggressive, or high-pressure sales practices

Members must not:

• Make false or exaggerated claims
• Misrepresent qualifications, experience, or approvals
• Bring the Scheme into disrepute

3. Advertising & Representation

Members must:

• Use Roofing Protection Scheme branding only in accordance with Scheme rules
• Represent membership accurately and honestly
• Make clear that the Scheme is not an insurer or warranty provider

Members must not:

• Imply endorsement beyond Scheme approval
• Use Scheme branding after membership has lapsed or been terminated
• Falsely claim works are guaranteed when they are not

4. Workmanship Standards

Members must:

• Carry out work with reasonable skill and care
• Follow recognised industry standards and good practice
• Use materials suitable for the intended purpose
• Ensure works are fit for purpose upon completion

Members must not:

• Carry out works they are not competent to undertake
• Cut corners or knowingly carry out substandard work

5. Compliance & Insurance

Members must:

• Maintain valid Public Liability Insurance at all times
• Maintain Employer's Liability Insurance where required
• Provide accurate and up-to-date documentation on request
• Comply with all applicable laws, regulations, and health & safety requirements

6. Contracts, Pricing & Payments

Members must:

• Provide clear written quotations where reasonably practicable
• Honour agreed prices unless variations are agreed in writing
• Clearly explain the scope of works and exclusions

Members must not:

• Demand full payment upfront without clear justification
• Withhold completion without valid contractual reason

7. Customer Complaints & Disputes

Members must:

• Make reasonable efforts to resolve complaints directly with customers
• Respond to complaints promptly and professionally
• Cooperate with any Scheme investigation or review

Members must not:

• Ignore legitimate complaints
• Refuse reasonable access to inspect alleged defects

8. Guarantee Compliance

Members must:

• Register guaranteed works accurately and honestly
• Issue guarantees only where permitted by the Scheme
• Cooperate fully in the event of a guarantee claim

Misuse of the guarantee system may result in immediate removal from the Scheme.

9. Confidentiality & Data Protection

Members must:

• Handle customer data responsibly
• Comply with UK data protection laws
• Not misuse or share data improperly

10. Monitoring & Enforcement

10.1 The Scheme Provider reserves the right to:

• Monitor Member conduct
• Request documentation
• Investigate complaints or concerns

10.2 Breach of this Code may result in:

• Warnings
• Suspension
• Termination of membership

Decisions of the Scheme Provider are final.

11. Acceptance of the Code

By joining or remaining a Member of the Roofing Protection Scheme, Members confirm that they have read, understood, and agree to comply with this Code of Conduct.