Roofing Protection Scheme

Roofing Protection Scheme – Guarantee Rules

Effective Date: 1 January 2026

Scheme Provider: Roofing Protection Scheme

Registered Address: Whitewell Vale Mill, BB4 9PQ

Contact: info@roofingprotectionscheme.co.uk

Last Updated: 1 January 2026

1. Purpose of These Rules

These Guarantee Rules set out the conditions under which the Roofing Protection Scheme Guarantee may be issued, relied upon, and enforced. They apply to all Members and Homeowners participating in the Scheme.

These Rules must be read alongside:

  • The Roofing Protection Scheme Terms & Conditions
  • The Guarantee Overview
  • Any job-specific Guarantee Certificate

In the event of conflict, these Guarantee Rules shall take precedence in matters relating to guarantee protection.

2. Nature of the Guarantee

2.1 The Roofing Protection Scheme Guarantee is a discretionary consumer protection mechanism.

2.2 The Guarantee is not an insurance policy, warranty, or bond.

2.3 The Scheme Provider is not the contracting party for the roofing works.

2.4 Protection is limited to the scope and value stated on the Guarantee Certificate.

3. Eligibility for a Guaranteed Project

For a project to be eligible:

3.1 The contractor must be an Approved Member at the time works commence.

3.2 The works must be registered with the Scheme prior to or immediately upon commencement.

3.3 A valid Guarantee Certificate must be issued for the specific project.

3.4 Membership fees must be fully up to date.

Failure to meet any of the above will render the project ineligible.

4. Maximum Protection

4.1 The maximum protection available under any single guarantee is £20,000.

4.2 The guarantee limit applies per project, not per property or per contractor.

4.3 The Scheme Provider shall not be liable for amounts exceeding this limit under any circumstances.

5. What the Guarantee May Cover

Subject to assessment and approval, the Guarantee may cover:

  • Defective workmanship
  • Failure to complete registered works
  • Installation defects within the defined scope

Coverage is strictly limited to the works described on the Guarantee Certificate.

6. What the Guarantee Does Not Cover

The Guarantee does not cover, including but not limited to:

  • Fair wear and tear
  • Storm, flood, fire, lightning, or subsidence
  • Damage caused by third parties
  • Pre-existing defects
  • Design faults or specification errors not attributable to workmanship
  • Manufacturer material failures
  • Cosmetic or aesthetic preferences
  • Internal damage or consequential losses
  • Maintenance or servicing issues

7. Homeowner Responsibilities

7.1 The Homeowner must allow the original contractor a reasonable opportunity to inspect and rectify issues.

7.2 The Homeowner must notify the Scheme Provider promptly once an issue becomes apparent.

7.3 All documentation, invoices, and certificates must be retained.

7.4 Failure to follow Scheme procedures may invalidate protection.

8. Member Responsibilities

8.1 Members must register all guaranteed works accurately and honestly.

8.2 Members must comply with Scheme rules and maintain valid insurance.

8.3 Misuse of Scheme branding or certificates is prohibited.

8.4 Members must cooperate fully with any investigation.

9. Claims Procedure

9.1 Claims must first be raised directly with the original contractor.

9.2 If unresolved, a claim may be submitted to the Scheme Provider.

9.3 The Provider may:

  • Request further information
  • Appoint an independent inspector
  • Require access to the property

9.4 The Provider may determine the appropriate resolution, including:

  • Rectification by an alternative contractor
  • Financial contribution toward rectification

9.5 All decisions are final.

10. Grounds for Refusal or Invalidation

A guarantee may be refused or invalidated where:

  • Works were not registered
  • False or misleading information was provided
  • Membership was inactive at the time of works
  • Payment disputes unrelated to workmanship exist
  • Access for inspection is denied
  • Works were altered by third parties

11. Discretion & Risk Control

11.1 The Scheme Provider retains absolute discretion in:

  • Approving guarantee registration
  • Assessing claims
  • Determining remedies

11.2 The Provider may decline to offer guarantee protection where risk is deemed unacceptable.

12. No Transfer or Assignment

12.1 Guarantees are issued to the named Homeowner only.

12.2 Guarantees are not transferable unless expressly stated on the Guarantee Certificate.

13. Governing Law

13.1 These Guarantee Rules are governed by the laws of England and Wales.

13.2 Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

© Roofing Protection Scheme – All Rights Reserved

Last Updated: 1 January 2026