Roofing Help & Advice
Facing problems with roofing work? You're not alone.
Roofing problems can be incredibly stressful. Whether you've paid for work that wasn't completed, discovered leaks after new work, or your roofer has stopped responding, we're here to provide clear, practical guidance.
Common Roofing Problems We Can Help With
Select the issue that matches your situation for specific guidance and practical next steps.
You paid a deposit or full payment but the work hasn't been completed or even started.
Your roof is leaking despite recent roofing work being carried out.
Your roofer is not responding to calls, texts or emails about unfinished or poor work.
You've had roofing work done but received no written guarantee or warranty.
The quality of work doesn't meet acceptable standards and you're not sure what to do.
Preventing Future Problems
The best way to avoid roofing disputes is to use a roofer who is fully vetted, verified, and backed by a comprehensive guarantee.
Important Notice
The guidance on these pages is provided for general information purposes only. The Roofing Protection Scheme does not provide legal advice. We provide access to vetted, guaranteed roofers and dispute resolution services for work carried out by our members. For legal advice regarding disputes with contractors, please consult a qualified solicitor. For consumer rights guidance, contact Citizens Advice.